How Can I Successfully Verify My Identity or Recover My Dosh Account?
Ensuring proper access to your Dosh account involves identity verification during initial setup and specific recovery steps if you lose access to your contact details. Below, we provide a comprehensive guide to help you navigate these processes.
Identity Verification for New Users
To verify your identity in Dosh's system, follow these steps:
Prepare the Required Documents: - Ensure you have a valid New Zealand ID, such as a passport or driver’s license.
2. Meet the Verification Criteria: - Your ID must be clearly visible, well-positioned, and easy to read. - Take both your ID photo and a selfie against a plain white background. - The selfie must be a live photo taken during the verification process, not a pre-saved image. - Remove distractions such as objects, shadows, or additional people from the frame while taking the photographs.
3. Notify Dosh: - Once the verification is complete, inform Dosh to proceed with validating your identity and finalizing your account setup.
*Source: *.
Recovering Account Access Without Registered Contact Details
If you no longer have access to the phone number or email linked to your Dosh account, follow these steps:
Prepare to Confirm Your Existing Information: - Provide the registered email address and phone number associated with the account. It is important to have these details available for validation even if you cannot directly access them.
Provide a New Valid Phone Number: - If you reside in New Zealand, supply a valid New Zealand phone number that meets local requirements for accounts.
Follow Up With Dosh Support: - Contact Dosh support via your registered email address with your registered details and explain your situation. Be prepared to provide proof of identity as outlined in the original verification steps.
Note that account recovery may not be possible if you cannot verify your initial registration information.
Best Practices for Account Security
Always ensure your registered email and phone number are current and accessible.
Regularly update your account information if your contact details change.
Follow Dosh's official guidelines when verifying your identity for the most up-to-date information.
By adhering to these processes, you can secure and recover your access to Dosh efficiently. If you encounter further issues, reach out to Dosh's customer support for additional guidance.