A few things to note before cancelling your Dosh account:
Cancelling your account is permanent. We highly recommend keeping your account open just in case you want to come back in the future (we are always working on new features and improvements to the Dosh app that you may be interested in). Cancelling your account unfortunately means you won't be able to order a new Dosh Card.
If you are wanting to change any account details, e.g. mobile number, email address, etc., please get in touch with our team via email or the in-app messenger who will help you through this. For security reasons, before we can make changes to your account, we require a recent selfie together with a photo of your valid driver’s license or passport.
How do I cancel my account?
1. Log in to your Dosh app.
2. Make sure you have emptied the contents of your Dosh wallet into your bank account.
3. Go to Settings
4. Deactivate my profile.
NEED HELP? LET US KNOW!
If you're stuck, just tap on the blue messenger icon on the bottom right of the screen and reach out to us. We're happy to help!