We are always looking for ways to improve our service to you. If something has gone wrong, we want to know.
Please send an email to contact@dosh.nz and tell us what has happened and how we can resolve matters. If you have any documents or correspondence that will help us understand your complaint, please attach them to the email.
When we receive your complaint, we will:
• acknowledge your complaint within 2 working days
• gather and evaluate information about your complaint
• respond to you within 20 working days
If we cannot agree on how to resolve the complaint, you can contact Financial Services Complaints Limited – A Financial Ombudsman Service (FSCL). FSCL are an independent, not-for-profit, external dispute resolution scheme approved by the Minister of Consumer Affairs.
FSCL’s role is to investigate and fairly resolve complaints. Their service is free (it does not cost you anything).
You can contact FSCL:
• by calling 0800 347 257
• by emailing complaints@fscl.org.nz
• through FSCL’s website: www.fscl.org.nz
• writing to:
FSCL
PO Box 5967
WELLINGTON 6011
NEED HELP? LET US KNOW!
If you're stuck, just tap on the Support icon from the Home Screen in your dosh app or hit the blue messenger icon on the bottom right of your web browser and reach out to us. We're here to help!