Verification Doto pe ek important step hai — yeh aapke account ko protect karta hai, secure withdrawals ensure karta hai, aur trading ka full access unlock karta hai. Zyada tar verifications smoothly ho jaate hain, lekin agar aapko issues face karne pad rahe hain, toh yeh guide aapki madad karegi unhe jaldi solve karne mein.
📤 Upload karne me Problems
Common issues:
❌ File upload nahi ho rahi
❌ “File too large” error
❌ Format supported nahi hai
✅ Kya karein:
JPG, PNG, ya PDF files ka use karein
File size 10MB se kam rakhein
Image clear ho, cropped na ho, aur achhi roshni mein ho
📎 Document Rejected Kyun?
Sabse common reasons:
Photo blurry ya cut-off hai
Document expire ho chuka hai
Info aapke Doto profile se match nahi karti
✅ Isse kaise fix karein:
Valid, recent document upload karein
Apna naam, address, aur date of birth dobara check karein ki account details se match kar raha hai
Apna poora naam aur details clearly visible ho
🏠 Proof of Address — Kya accept hoga?
Address verify karne ke liye, inme se koi ek upload karein (pichle 3 mahine ke andar issue hua ho):
Utility bill (bijli, paani, internet)
Bank statement
Sarkari letter
National ID jisme address ho (agar geo-verification ke liye eligible ho)
⚠️ Important: Document mein aapka poora naam, address, aur issue date clearly dikhna chahiye
📹 Selfie Verification ki Tips
Kuch cases mein selfie mangi ja sakti hai. Sahi selfie lene ke liye:
Seedha camera mein dekhein
Sunglasses, topi, ya mask na pehnein
Achhi roshni aur shaant kamre mein rahen
⏱️ Kitna time lgega?
⏳ KYC Review (Basic Verification):
Usually kuch minutes mein ho jata hai
Kuch special cases mein 24 ghante tak lag sakte hain
💼 Source of Funds Verification:
24 se 48 ghante lagte hain
Agar jyada time lag raha hai, toh tension na lein — bas support se contact karein:
💬 Live Chat via doto.com
📧 Email: support@doto.com
✅ Final Tips: Jaldi se verification karein
✔️ Clear, original photos ka use karein (screenshots ya scans nahi)
✔️ Profile details aur documents match karte ho ye check karein
✔️ Sirf valid documents upload karein (3 mahine se purane nahi)
✔️ Dhairya rakhein — hamari team har case dhyan se review karti hai
🔐 Verification aapke account ko secure aur trading ke liye smooth banata hai. Agar aap atak gaye hain, toh hum hamesha madad ke liye yahan hain!