An SLA (service level agreement) Table in logistics outlines the response and resolution times for different supply chain and delivery-related requests. It sets clear expectations for service performance, ensuring timely handling of order processing.
SLA for procurement orders
Region | Drafting Proposal | Approval Time Before Order Expiration | Processing | In transit | Delivered |
Asia | 48 hours | 7 days | 5 days | 5 days | 24 hours |
Europe | 48 hours | 7 days | 3 days | 3 days | 24 hours |
Oceania | 48 hours | 7 days | 4 days | 4 days | 24 hours |
North America | 48 hours | 7 days | 3 days | 5 days | 24 hours |
South America | 48 hours | 7 days | 4 days | 4 days | 24 hours |
Africa | 48 hours | 7 days | 5 days | 4 days | 24 hours |
These are the maximum timeframes.
These timeframes apply to in-stock items, excluding CTO products.
SLA for Logistics orders - Delivery, On/Offboarding from WH stock
Region | Drafting Proposal | Approval Time Before Order Expiration | Processing | Pending Collection | In transit | Delivered |
Asia | 48 hours | 7 days | 48 hours | 24 hours | 5 days | 24 hours |
Europe | 48 hours | 7 days | 24 hours | 24 hours | 3 days | 24 hours |
Oceania | 48 hours | 7 days | 48 hours | 24 hours | 4 days | 24 hours |
North America | 48 hours | 7 days | 24 hours | 24 hours | 5 days | 24 hours |
South America | 48 hours | 7 days | 48 hours | 24 hours | 4 days | 24 hours |
Africa | 48 hours | 7 days | 60 hours | 24 hours | 4 days | 24 hours |
These are the maximum timeframes.
Off-boardings are not included in the SLA for pending collection, as they require the cooperation of the terminated or removed employee, which cannot be guaranteed.
The provided timeframes are estimates and may be affected by external factors such as weather conditions, holidays, strikes, or other circumstances beyond our control.