When ordering devices through Dots, different warranty options are available depending on the platform, vendor, and region.
What is a device warranty?
A device warranty provides coverage for hardware-related issues for a defined period of time. Depending on the warranty type, this may include repairs, replacements, technical support, or on-site service.
Warranty tracking in Dots
For assets purchased directly through Dots, warranty information is tracked and available in the platform.
This includes the warranty type and the warranty end date, helping you understand coverage as devices move through their lifecycle.
Warranty end dates are calculated based on the warranty selected during ordering and the asset’s creation date.
Warranty options available in Dots
Below is an overview of the most common warranty options supported in Dots and what they typically include.
Platform | Warranty Name | Duration | What it covers |
macOS | Apple Limited Warranty | 1 year | Manufacturing defects in hardware; 90 days of phone support |
macOS | AppleCare+ for Mac | 3 years | Hardware defects, accidental damage (service fees may apply), and priority support |
Windows | Standard Manufacturer Warranty | 1 year | Manufacturing defects in hardware |
Windows | Extended Warranty | 3 years | Same coverage as standard warranty, with extended coverage duration |
Windows | On-site / Premium Support | 3 years | On-site repair services with faster response times |
Windows | On-site / Premium Support | 5 years | On-site repair services with faster response times |
Choosing the right warranty
When selecting a warranty, consider:
The expected lifespan of the device
The level of support required
The cost of downtime for the employee using the device
Regional availability and vendor support options
Important notes
Warranty availability, duration, and coverage may vary by vendor, device model, and region.
Always refer to the official warranty provider’s terms for exact coverage conditions.
Foe more details about warrenty please reach out to supprt@dotstech.com