If you just signed up for an account or you are trying to reset your password and haven't received a code by email, here are a couple of things to check.  

  1. Check your spam or junk folder. Certain email programs will sometimes flag these verification emails as spam.                                                                                              

  2. If you are not seeing it in your spam folder, then here are some other things to try:

  • If you are using a school or government email address: check with your IT department. There may be security features in place blocking our email from getting to you. The IT department can exempt any emails coming from help@dragonflyathletics.com via amazonses.com so the verification email gets through.

  • If you are NOT using a school or government email address: check your email settings and add help@dragonflyathletics.com to your trusted contacts (or similar) list. This will ensure that any emails coming from DragonFly are not filtered out.

In addition, you can try signing up with a different email or cell phone number, or you can wait 24-hours to see if the message comes through.

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