How To's

Quick snippets to help users learn how to make the most of DragonFly MAX.

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35 articles in this collection
Written by Clint Sanders, Brandon Wallace, Rachael Merritt and 1 other
Parent How-To's

"Do parents need an account?"

Having a parent account helps keep you connected with your child's teams and healthcare providers.
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Written by Clint Sanders
Updated over a week ago

"I'm not getting a reset password or verification code email. When will I get it?"

With verification or when resetting an email password, you should get an email with a code. Here is what to do if you don't.
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Written by Rachael Merritt
Updated over a week ago

"How do I complete my child's School Paperwork and Forms?"

Getting your paperwork done is the most important thing for parents using DragonFly. Here's the steps you need to take to get this done.
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Written by Clint Sanders
Updated over a week ago

"How do I add my child to a new sport or team?"

You can request that your child be added to a new sport or team through your child's profile on the DragonFly website.
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Written by Clint Sanders
Updated over a week ago

"How Do I Add a Student to Another School?"

Need to be connected to different schools? Changing schools this year? Just "Connect to School or Association" in DragonFly.
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Written by Brandon Wallace
Updated over a week ago

Linking An Athlete And Parent Account

Connecting accounts is easily done with a simple invite code.
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Written by Clint Sanders
Updated over a week ago

"How long will I be 'Waiting for Approval'?"

Approvals are a security feature for DragonFly MAX schools. But parents don't have to wait for approval to complete their child's paperwork.
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Written by Clint Sanders
Updated over a week ago

"How do I upload the NFHS Sportsmanship Form?"

Here are the steps if your state athletic association requires you to upload your completion certificate for the NFHS Sportsmanship Course.
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Written by Clint Sanders
Updated over a week ago

"I picked the wrong user role. How can I fix this?"

If you are a parent and chose "Athlete" as your role, you can make this correction by revoking your initial access request.
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Written by Clint Sanders
Updated over a week ago

"How do I add my child on the website?"

Parents can create profiles for more than one child on the DragonFly website.
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Written by Rachael Merritt
Updated over a week ago

"What do I do if my children go to different schools? Do I need another account?"

There's no need for parents to have multiple accounts. Add as many children to your account as needed, no matter where they go to school.
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Written by Clint Sanders
Updated over a week ago

Adding Your Profile Picture

The first step in having a great user experience on MAX is to share your beautiful face with the world.
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Written by Clint Sanders
Updated over a week ago
Eligibility Management for Schools

"How Do I Set Up Next Year's School Requirements?"

Start things off from how they are setup now. With a few simple clicks you can copy your current form requirements to the next school year.
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Written by Clint Sanders
Updated over a week ago

Athlete Eligibility Tools

DragonFly has such powerful eligibility tools, you'll wonder how you ever survived without them. Getting in the game couldn't be easier.
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Written by Clint Sanders
Updated over a week ago

"How do I certify my athletes?"

Can this athlete play or not? School Administrators always have the final say on whether a student is certified to participate.
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Written by Clint Sanders
Updated over a week ago

"Can I change the view of the Eligibility Checklist?"

Our checklist is designed to open with a broad overview of all your school's athletes, then narrowed down to see exactly what you need.
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Written by Clint Sanders
Updated over a week ago

"How do I review an athlete's completed electronic paperwork or uploaded documents?"

The Document Viewer in the Eligibility Checklist makes quick work of reviewing your athlete's eligibility requirements.
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Written by Clint Sanders
Updated over a week ago

"How do I approve an uploaded Physical Exam (or other document)?"

Using the Document Viewer, you can quickly view and approve any uploaded document, as well as commenting on uploads and electronic forms.
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Written by Clint Sanders
Updated over a week ago

"How do I reject an uploaded Physical Exam (or other document)?"

Not every uploaded document should be approved for an eligibility requirement. Schools can reject a document that doesn't meet the standard.
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Written by Clint Sanders
Updated over a week ago

Handling Coach Requirements

Do you need to approve/reject coach requirements?
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Written by Brandon Wallace
Updated over a week ago

"How Do I Handle Duplicates in MAX?"

Merge allows duplicate athlete information to be easily combined into a single file.
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Written by Rachael Merritt
Updated over a week ago

"Why can't I merge these profiles?"

In the rare instance where a Profile Merge fails, DragonFly can provide some solutions to help you get things fixed.
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Written by Rachael Merritt
Updated over a week ago