IMPORTANT: If you already have customers in your DripJobs account, and they text the OLD phone number, you will not receive those messages. It's best to send a text message to the last 10-15 contacts that have been messaging you informing them of the new number change.

Also note that Twilio provides a number for texting, so you will have two numbers. In the instructions below we show you how to route calls to a separate number, such as your cell phone or business line, so if someone calls the number you use to text in DripJobs, they can still reach you.


PLEASE READ AND MAKE SURE YOU UNDERSTAND THIS:

1. Visit Twilio.com and create an account

Visit Twilio.com and create an account


Twilio requires all customers to complete a short survey, shown here. It does not matter what you select for the first two questions, but on the third, when it asks "How do you want to build with Twilio?", it is important to choose 'With no code at all', unless you know how to code.

2. Click on Buy a number

Twilio numbers - last we checked - are $1.15 a month and then 8/10 of a cent for each text, 2 cents if the text has a picture. Generally you put in $20 and then have the account top up when it gets below $10.

See pricing at this link: https://www.twilio.com/sms/pricing/us

Click on Buy a number

3. Type in the area code you're wanting as your DripJobs number

You can search by number or you can search by city

Type in the area code you're wanting as your DripJobs number

4. Select the number you want

Select the number you want

5. On the right hand side, click "Buy"

On the right hand side, click

6. Confirm the number & purchase

Confirm the number & purchase

7. Click on Configure

Click on Configure

8. On the menu, Click on Active numbers

On the menu, Click on Active numbers

9. Click on Studio - if you don't see this on the left, click on Explore Products, search for it (ctrl + f will bring up the search bar to search anything on the page, and you can use the up and down arrows to tab through the results) and then click the pin icon to pin it to the left side.

Now, let's setup a call-forwarding rule to ensure that anyone that calls your DripJobs number will be routed to your business line. Click on Studio.

Click on Studio

10. Click on Overview

Click on Overview

11. Click on Create a flow

Click on Create a flow

12. Name your flow and hit "next"

Name your flow and hit

13. Drag highlighted element to the Flow

We're telling Twilio that whenever someone calls your Twilio number, we want it to automatically route to your company number

Drag highlighted element to the Flow

14. Drag highlighted element underneath the "Trigger"

Drag highlighted element underneath the

15. Drag the bullet from "incoming call" to the "Connect Call" Box. It will automatically attach itself

Drag the bullet from

16. Click on the highlighted element "Connect_call_1" to open up the side dialogue

Click on the highlighted element

17. Click on the highlighted box

Click on the highlighted box

18. Type in your company phone number

This is the phone number you are wanting Twilio to route the call to. Make sure to enter it in the same format as you see below.

Type in your company phone number

19. Verify input is correct

Verify input is correct

20. Click on Publish

Click on Publish

21. Click on Upgrade

You must upgrade your Twilio account in order to utilize your new phone number

Click on Upgrade

22. Type in your country

Type in your country

23. Input your information

Input your information

24. Click the appropriate option

Click the appropriate option

25. Fund your account

Adding funds to your account allows you to pay for text messaging on a per message basis

Fund your account

26. Optional: Enable auto recharge

Optional: Enable auto recharge

27. Input your payment method

Input your payment method

28. Log out & log back in

Log out & log back in

29. On your home-screen you should see the following details under Account Info"

Copy & Paste these into the appropriate fields in Company Settings - Integrations - Twilio inside of your DripJobs Account. IMPORTANT: you must copy them exactly as they are here in Twilio.

On your home-screen you should see the following details under Account Info

30. See Configuration Below

See Configuration Below

31. Return to Twilio, Click on Phone Numbers

Return to Twilio, Click on Phone Numbers

32. Click on Manage

Click on Manage

33. Click on Active numbers and select your new phone number

Click on Active numbers and select your new phone number

34. Here, we are going to tell Twilio to activate the "flow" we created to forward all calls to our business line

Remember, any text messages to your Twilio number will be seen in DripJobs Chat

Here, we are going to tell Twilio to activate the

35. Click "A Call Comes In" and change it from Webhook to - Studio Flow

Click

36. Select the flow you created earlier and hit Save!

Congratulations, your twilio number is now properly configured in DripJobs!

Select the flow you created earlier and hit Save!

37. Click on option

Click on option

Need help? Please hit our support icon and let us know if you're having trouble. We're happy to assist.

Important: If you already have customers in your DripJobs account, and they text the OLD phone number, you will not receive those messages. It's best to send a text message to the last 10-15 contacts that have been messaging you informing them of the change.

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