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How to Check the Status of an ACH Payment

How to Check the Status of an ACH Payment

This article will show where to find ACH payment statuses and the emails that accompany them.

Written by Danielle Walls

Updated over a week ago

An ACH Payment can have three statuses -- Pending, Succeeded, and Failed.

Payment Pending

1. When a customer pays via ACH, it will be reflected as Pending under Payments in their Invoice.

When a customer pays via ACH, it will be reflected as Pending under Payments in their Invoice.

2. You will receive an email that the customer paid via ACH

You will receive an email that the customer paid via ACH

Payment Succeeded

1. The status under Payments in the Invoice will change to Succeeded

The status under Payments in the Invoice will change to Succeeded

2. You will receive an email that the payment succeeded.

You will receive an email that the payment succeeded.

Payment Failed

1. The status under Payments in the Invoice will change to Failed

Note: If the payment failed, you will need to delete the payment in the Invoice and let the customer know to pay another way or try again.

The status under Payments in the Invoice will change to Failed

2. You will receive an email that the payment has failed

You will receive an email that the payment has failed