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How to Waive or Disable Convenience Fees
How to Waive or Disable Convenience Fees

You can waive the fee charged by Stripe for your customers.

Laura Cuadros avatar
Written by Laura Cuadros
Updated over a week ago

If you waive this fee for them, the corresponding percentage value will be deducted from the value they transfer to you.

Fees can be waived in the proposal or in the Invoice.

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Proposals


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1. Click on Sales Pipeline

Click on Sales Pipeline

2. Find the deal that you would like to waive this fee for

Find the deal that you would like to waive this fee for

3. Click on the Proposal #

Click on the Proposal #

4. Click on Settings

Click on Settings

5. You will find the payment options that your client will have.

You will find the payment options that your client will have.

6. And you can waive the fees for the options you want.

And you can waive the fees for the options you want.

Invoices


7. Click on Jobs Pipeline

Click on Jobs Pipeline

8. Find the deal that you would like to waive this fee for

Find the deal that you would like to waive this fee for

9. Click on the Invoice #

Click on the Invoice #

10. Click on Settings

Click on Settings

11. You will find the payment options that your client will have.

You will find the payment options that your client will have.

12. And you can waive the fees for the options you want.

And you can waive the fees for the options you want.

If you want to waive fees for all your customers.​


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1. Click on Company Settings

Click on  Company Settings

2. Click on Payments

Click on Payments

3. Go to your Stripe Settings

Go to your Stripe Settings

4. Change the Convenience fee for "0"

Change the Convenience fee for "0"

5. And if you use ACH, change it too

And if you use ACH, change it too

6. Click on Save

Click on Save
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