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I uploaded the wrong file to an existing label ID

How to replace a file, that it is a new paid review, and where to find the label ID#.

Written by Danny

The label number is ID# on Products → My Custom Products. Use that number if you write in.

If the badge is Rejected

Open Edit on that row, upload the correct file, and Save and send for re-approval. Same ID#. This is a new review and another $2.75.

If the badge is Under review or Approved

The app will not let you replace the file. Upload is locked until the label is rejected.

  • Under review — wait for the decision. If they approve the wrong art, you will need a new submit. If you need it stopped, write in with the ID#.

  • Approved — do not keep selling that SKU if the file is wrong. Write in with the ID#, or delete the product and create it again with the right file (new ID#, new $2.75). Same coffee + size + grind + bag color + vendor cannot exist twice until you delete the old row.

We do not swap a file on an approved or pending ID for free in chat.

Why was I charged another $2.75? · How to create a custom product and assign the SKU

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