Important: Before returning your order, you must register your return through our Returns Portal
Yes. If your order meets the conditions of our Returns Policy, you can return it for a refund or exchange.
The quickest and easiest way to return your order is through our Returns Portal, where you'll be guided through the returns process.
Return Eligibility
To be eligible for a return, your item must:
Be returned within the applicable returns period.
Be unworn, unused and in its original condition.
Have all original tags and labels attached.
Be returned in its original packaging where possible.
Items that do not meet these conditions may not be accepted.
UK Returns
If you're returning an item from the UK, please follow the instructions provided through our Returns Portal.
International Returns
If you're returning an item from outside the UK, please note that international returns are routed through our authorised returns network before arriving at our warehouse.
International returns can sometimes take 30 days or more to reach our warehouse.
Tracking showing the parcel as delivered to a returns hub does not mean it has been physically received by our warehouse.
Your refund or exchange will only be processed once your return has been physically received and inspected by our warehouse.
Refunds & Exchanges
Once your return has been received and inspected, we'll process your refund or exchange as quickly as possible.
Please allow up to 10 working days from the date your return is received at our warehouse for processing.
Refunds are issued to your original payment method. Once processed by us, it may take a few working days for the funds to appear depending on your payment provider.
Faulty or Incorrect Items
If you've received a faulty, damaged or incorrect item, please contact our Customer Service Team before returning the item. Please provide your order number, a description of the issue and clear photographs where possible. Our team will review the information and advise you on the next steps.
Need More Help?
If you have any questions or need further assistance, please contact our Customer Service Team at tickets@druidsgolf.com, quoting your order number, and we'll be happy to help.