I've received a faulty, damaged or incorrect item. What should I do?

If you've received an item that is faulty, damaged or incorrect, please contact our Customer Service Team as soon as possible so we can investigate and arrange the most appropriate resolution.

Please do not return the item until you've contacted us and received further instructions.

In many cases, we'll need additional information before authorising a return.

To help us investigate your claim quickly, please provide:

Providing this information helps us assess your claim as quickly as possible.

Once we've reviewed the information you've provided, we'll advise you of the next steps.

Your case may be referred to our UK Team for further review before a resolution is confirmed. Please do not return the item unless you have been instructed to do so.

Please wait until we've confirmed the next steps before returning your item, as not all cases require the item to be sent back.

If a return is required, once the item has been received and inspected, we'll arrange the agreed resolution as quickly as possible.

If you're returning an item from outside the UK, please contact us before returning your order.

Depending on the circumstances, we'll advise you on the appropriate return method.

Where Druids Golf is responsible for the issue, we'll explain how any eligible return postage costs can be reimbursed in line with our Returns Policy.

If you're asked to return the item, once it has been physically received at our warehouse, our Returns Team will inspect and process it.

Please allow up to 10 working days from the date your return is received at our warehouse.

If you need any further assistance, please contact our Customer Service Team at tickets@druids.com, quoting your order number, and we'll be happy to help.