Once your return has been physically received and inspected by our Returns Team, we'll process your refund in accordance with our Returns Policy.
When will my refund be processed?
Once your return has been physically received at our warehouse, our Returns Team will inspect and process it.
Please allow up to 10 working days from the date your return is received at our warehouse for your refund to be processed.
A courier tracking update showing your return as delivered does not necessarily mean it has been physically received and processed by our Returns Team.
How will I receive my refund?
Refunds are always issued to the original payment method used to place the order.
Unfortunately, we're unable to refund to a different payment method.
When will the money appear in my account?
Once we've processed your refund, your bank or payment provider may take additional time to return the funds to your account.
The exact timeframe depends on your payment method and bank.
If you've received a refund confirmation from us but the funds haven't appeared after several working days, please contact your bank or payment provider for an update.
International returns
International returns are processed in the same way as UK returns. However, parcels returned from outside the UK may take longer to reach our warehouse due to international transit and customs clearance.
Once your return has been physically received at our warehouse, our Returns Team will inspect and process it. Please allow up to 10 working days from the date your return is received at our warehouse for your refund to be processed.
Need further assistance?
If it's been more than 10 working days since your return was physically received and inspected by our Returns Team and you've not received a refund confirmation, please contact our Customer Service Team at. tickets@druidsgolf.com.
Please include:
Your order number.
Your returns tracking number (if available).
We'll be happy to investigate.