My parcel hasn't arrived
If your parcel hasn't arrived, please check your tracking information for the latest updates before contacting us.
Delivery times can vary depending on the courier and destination, and tracking may provide the most up-to-date information.
When should I contact Customer Service?
If your parcel hasn't arrived within the expected delivery timeframe, or there has been no tracking movement for several days, please contact our Customer Service Team.
Please have the following ready:
Your order number.
Your tracking number (if available).
A brief description of the issue.
What happens next?
Our Customer Service Team will check the tracking information and, where required, investigate the parcel with the courier.
If your parcel has not moved for several days, this does not automatically mean it has been lost. The parcel may still be in transit or awaiting its next tracking scan.
Where a courier investigation is required, the timescale will depend on the courier and the circumstances of the delivery.
A refund or replacement cannot be confirmed while the parcel is still being investigated. Once the investigation is complete, our Customer Service Team will advise you of the outcome and the available next steps.
Need more help?
If you need any further assistance, please contact our Customer Service Team at tickets@druids.com, quoting your order number.