We're sorry you've received the wrong item.
Please do not return the item through our Returns Portal before contacting our Customer Service Team. This allows us to investigate the issue and ensure the correct resolution is provided.
Before contacting us
Please have the following ready:
Your order number
A clear photo of the item you received
A photo showing the product label or tag
A brief description of what you were expecting to receive
A photo of the outer packaging (if available)
What happens next?
Our Customer Service Team will review the information and investigate the issue with our warehouse.
Once we've reviewed the information you've provided, we'll advise you of the next steps.
Depending on the circumstances, your case may need to be referred to our UK Team for further review before a resolution can be confirmed.
Need more help?
If you need any further assistance, please contact our Customer Service Team at tickets@druids.com. Please include your order number and the requested photographs so we can investigate your query as quickly as possible.