How do I exchange an item?
You can request an exchange using our Returns Portal within 28 days of the date you received your order, provided your item meets the conditions in our Returns Policy.
To request an exchange:
Visit our Returns Portal.
Enter your order number and the email address used to place your order.
Select the item(s) you wish to exchange.
Choose your preferred replacement item, size or colour (where available).
Follow the on-screen instructions.
Can I exchange for a different product?
Yes. If you'd prefer a different product rather than the same item in another size or colour, you can select an alternative during the exchange process, subject to availability.
If there's a price difference, the Returns Portal will advise you of the available options before you complete your exchange.
What if my chosen item is out of stock?
If your requested exchange item is unavailable when your return reaches our warehouse, our Customer Service Team will contact you to discuss the available options.
If we contact you and don't receive a response within a reasonable timeframe, a credit note will be issued for the value of the returned item.
How long do exchanges take?
Once your returned parcel has been physically received at our warehouse, our Returns Team will inspect and process it.
Please allow up to 10 working days from the date your return is received at our warehouse for your exchange to be processed.
Need more help?
If you need any assistance with your exchange, please contact our Customer Service Team at tickets@druids.com, quoting your order number.