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How do I return an incorrect item and what happens next?

Learn what to do if you've received an incorrect item, what information we'll need, and what happens after we've reviewed your case.

Written by Team Druids AM

I've received the wrong item. What should I do?

We're sorry you've received the incorrect item.

Please contact our Customer Service Team before returning the incorrect item so we can investigate the issue and arrange the correct resolution.

Please have the following ready:

  • Your order number

  • A clear photo of the item you received

  • A photo showing the product label or tag

  • A brief description of the item you were expecting

How do I return the incorrect item?

Once we've confirmed the issue, we'll provide instructions on how to return the incorrect item.

Please don't return the incorrect item until you've received instructions from our Customer Service Team.

What happens after you've reviewed my case?

Once we've reviewed the information you've provided, we'll advise you of the next steps.

Depending on the circumstances, your case may need to be referred to our UK Team for further review before a resolution can be confirmed.

If a replacement is approved and dispatched, you'll receive a dispatch confirmation email containing your tracking information.

Need more help?

If you need any further assistance, please contact our Customer Service Team at tickets@druids.com, quoting your order number.

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