My item doesn't fit
If your item doesn't fit, you can return it within 28 days of receiving your order, provided it meets the conditions of our Returns Policy.
You can choose to request:
An exchange for a different size (subject to availability).
A refund to your original payment method.
Store credit.
How do I start my return?
To start your return:
Visit our Returns Portal.
Enter your order number and the email address used to place your order.
Select the item(s) you'd like to return.
Choose whether you'd like an exchange, refund or store credit.
Follow the on-screen instructions.
What if my preferred size is unavailable?
If your preferred size is unavailable, or you'd prefer a different size, colour or product, our Customer Service Team will contact you once your return reaches our warehouse to discuss the available options.
If we don't receive a response from you within a reasonable timeframe, a credit note will be issued for the value of the returned item.
How long do exchanges, refunds and store credit take?
Once your returned parcel has been physically received at our warehouse, our Returns Team will inspect and process it.
Please allow up to 10 working days from the date your return is received at our warehouse for your return to be processed.
Need more help?
If you need any further assistance, please contact our Customer Service Team at tickets@druids.com, quoting your order number.