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Can I add another item to my exchange?

Learn whether you can add extra items to an existing exchange request or return.

Written by Team Druids AM

Can I add another item to my exchange?

If your exchange request has not yet been processed, please contact our Customer Service Team as soon as possible with:

  • Your order number.

  • The item(s) you'd like to add.

  • The size or colour required (where applicable).

We'll do our best to update your exchange request before it is processed, but we're unable to guarantee that changes can be made.

What if my exchange has already been processed?

Once your exchange has been processed or your replacement order has been created, we're unable to add additional items.

If you'd like another item, you'll need to place a new order or create a separate return through our Returns Portal.

Can I include another item in my return parcel?

Yes. If you're returning multiple items from the same order, you can include them in the same parcel, provided they are all registered through the Returns Portal.

Need more help?

If you need assistance, please contact our Customer Service Team at tickets@druids.com, quoting your order number.

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