Change of mind or item doesn't fit
If you're returning an item because you've changed your mind or it doesn't fit, you'll be responsible for the cost of returning it, in accordance with our Returns Policy.
Faulty, damaged or incorrect items
If you've received a faulty, damaged or incorrect item, please contact our Customer Service Team before returning your item.
Do not return the item until you've been advised of the correct returns process.
Where applicable, we'll provide a prepaid returns label or advise you of the appropriate return method.
International returns
If you're returning a faulty, damaged or incorrect item from outside the UK, you'll need to pay the return postage initially and provide proof of postage to our Customer Service Team. Once we've physically received and inspected the returned item and confirmed the issue, we'll reimburse reasonable return postage costs in accordance with our Returns Policy.
Need more help?
If you need assistance with your return, please contact our Customer Service Team at tickets@druids.com, quoting your order number.