An item is missing from my order
If you believe an item is missing from your order, please contact our Customer Service Team before reporting the parcel as lost.
Please include:
Your order number.
The name of the missing item(s).
A photo of everything you received.
A photo of the packing slip (if one was included).
A photo of the parcel and its packaging, if the parcel appears to have been damaged or opened during transit.
Before contacting us
Before getting in touch, please check:
All packaging, including inside shoe boxes or product packaging.
Whether your order has been dispatched in more than one parcel, as the remaining item(s) may still be on their way.
What happens next?
Once we've received your information, we'll investigate the issue with our warehouse and review your order.
Your case may be referred to our UK Team for further review. Once the investigation has been completed, we'll advise you of the outcome and the available next steps.
A refund, replacement, alternative item or store credit cannot be confirmed until the investigation has been completed and the appropriate resolution has been approved.
Need further assistance?
If you still believe an item is missing after completing the checks above, please contact our Customer Service Team at tickets@druids.com, quoting your order number.