When will my exchange be processed?
Once your returned item has been physically received at our warehouse, our Returns Team will inspect and process it.
Please allow up to 10 working days from the date your return is received at our warehouse for your exchange to be processed.
Your replacement item will then be dispatched to the delivery address provided on your original order.
How long will delivery take?
Once your exchange has been dispatched, delivery times will depend on the shipping service used for your replacement order.
You'll receive a dispatch confirmation and tracking details (where available) once your replacement has been sent.
International exchanges
If you're returning an item from outside the UK, international returns can sometimes take 30 days or more to reach our warehouse.
Tracking showing your parcel as delivered to a returns hub does not mean it has been physically received by our warehouse.
Your exchange cannot be processed until your return has been physically received and inspected by our Returns Team.
My exchange hasn't arrived yet
If your exchange has been dispatched, please check your tracking information for the latest delivery updates.
If your return was physically received by our warehouse more than 10 working days ago and you haven't received an update, please contact our Customer Service Team.
Need further assistance?
Please contact our Customer Service Team at tickets@druids.com, quoting your order number.
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