How does the exchange process work?

If you'd like to exchange an item, please register your return through our online returns portal and select exchange as your preferred return option.

Please make sure the item is returned in accordance with our Returns Policy.

Once your return has been physically received at our warehouse, our Returns Team will inspect and process it.

Please allow up to 10 working days from the date your return is received at our warehouse for your exchange to be processed.

Please note that a courier tracking update showing your return as delivered does not always mean it has been physically received and processed by our Returns Team.

Exchange items are subject to stock availability at the time your return is processed. If your requested size or item is no longer available, our Customer Service Team will contact you to discuss the available options.

If we contact you and don't receive a response within a reasonable timeframe, a credit note will be issued for the value of the returned item.

Once your exchange has been processed and the requested item is available, your replacement order will be prepared for dispatch.

You'll receive tracking information once your replacement order has been dispatched.

If you're returning an item from outside the UK, delivery to our warehouse may take longer due to international transit and customs clearance.

Your exchange can only be processed once your return has been physically received at our warehouse and inspected by our Returns Team.

Please contact our Customer Service Team at tickets@druids.com, quoting your order number, and we'll be happy to help.