How long do I have to return an item?
You have 28 days from the date of your original purchase to return eligible items to us.
Your return must be registered through our Returns Portal before it is sent back to us.
Items must meet our return conditions to be accepted for a refund, exchange or store credit.
What condition must my items be in?
Returned items must be in their original, resalable condition, with all original labels attached and, where applicable, in their original packaging.
Items may be refused if they have been worn, used or damaged, or have an odour such as smoke or body odour.
How do I make a return?
Please register your return through our Returns Portal and follow the instructions provided.
You'll need your order number and the email address used to place your order.
Once your return has been registered, please follow the return instructions provided in the portal.
Do I have to pay for my return?
For standard returns, including unwanted items or where the wrong size has been ordered, return postage is the customer's responsibility.
If you have received a faulty, damaged or incorrect item, please contact our Customer Service Team at tickets@druids.com before returning it. We may ask you to provide photographs or additional information so we can review the issue and advise you on the correct return process.
For UK orders, where Druids is confirmed to be at fault, a prepaid return label will be provided.
For international orders, you may be required to pay the return postage initially.
Where a fault or error is confirmed, reasonable return postage costs will be reimbursed upon receipt of proof of payment.
When will my refund or exchange be processed?
A refund, exchange or store credit can only be processed once your return has been physically received at our warehouse and inspected by our Returns Team.
Once received at our warehouse, please allow up to 10 working days for your return to be inspected and processed.
A courier tracking update showing your parcel as delivered does not necessarily mean it has been received at our warehouse or completed our returns process.
Where a refund is approved, it will be issued to the original payment method. Items purchased using gift card or store credit will be refunded back to the applicable credit method.
What about international returns?
International returns are sent through a third-party consolidation service before being forwarded to our UK warehouse.
Because of this, international returns can take 30 days or longer to reach us, and tracking may not update continuously during this journey.
Tracking showing your return as delivered to a consolidation hub does not mean it has been received by Druids. Returns are only considered received once they physically arrive at our UK warehouse.
A refund, exchange or store credit can only be processed once the return has physically arrived at our warehouse and been inspected.
What if my return is refused?
If an item does not meet our return conditions, we may be unable to accept it for a refund, exchange or store credit.
If your return is rejected, we'll contact you by email.
You will have 14 days to arrange and pay for the item to be returned to you. If the return postage is not paid within this period, the goods may be responsibly disposed of.
Need further assistance?
Please contact our Customer Service Team at tickets@druids.com, quoting your order number, and we'll be happy to help.