All items can be returned in line with our Return Policy. You have 30 days from the day of initial purchase of your order to return your items to us. The items are eligible for a refund, credit note or an exchange.

You can access our returns portal HERE or by scanning the QR code included in your order.

TERMS AND CONDITIONS

1.0 All items returned are fully examined and must be in the exact condition as received with all labels attached and in the original packaging
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1.1 Any items returned that have an odour from smoking or body sweat, will not be accepted under any circumstances and we reserve the right to refuse these goods

1.2 Goods received back to us that are not in a resalable condition will be returned back to you at your cost

1.3 If a product is ordered correctly via our website but an error has been made at the customer end, i.e. the wrong size has been ordered for example. The buyer is responsible for paying the shipping back to Druids Golf or Druids will arrange a collection for a £/€10 charge. The buyer is then also responsible for the re-shipment to their address

1.4 If a product has been shipped by Druids Golf that does not match the customers order, Druids Golf are responsible for the collection and change of product or refund if necessary. Please see our Customer Support section to advise on your next steps.

CONDITIONS FOR REFUNDS, GIFT CARDS OR EXCHANGES:

2.1 You have 30 days from your original order date to return any unwanted items to us. This period includes weekends and bank holidays

2.2 You need to login to your order via our return portal HERE. Insert your order number and email or phone number associated with the account in question. Select the items you wish to return and whether you would like a refund, credit note or an exchange

2.3 The refund policy only applies to the original purchase and the original price paid for the items and monies will be credited back to the original payment method

2.4 Any items that have been returned to us for a refund either found to be used or damaged will not be accepted and the return will be rejected. We will notify you of this by email. Any items subject to a refund refusal under these conditions will be the responsibility of the purchaser to have redelivered or they will be destroyed

2.5 Returned goods that have been purchased on a gift certificate or credit note will only be allocated a credit note

2.6 Any item received as a free of charge gift must be returned back with the original goods or the cost of this free item will be deducted from the refund

2.7 All postal charges are the responsibility of the customer and we recommend using a registered service such as Royal Mail which is available through our returns portal as it allows you to track your return also (this is available for UK customers only). For returns from Ireland, Europe and other countries, please use a courier of your choice

2.8 Please allow up to 14 working days once the return has been received for us to process and refund the returned items. The monies will be refunded to the original payment method used (e.g. Credit Card, Gift Card)