Sale Returns Policy
Items purchased at a reduced or sale price may be returned within 21 days of the original purchase date, provided they are:
unused and unworn;
in their original condition;
returned with all original tags and packaging where applicable.
All sale returns must be requested through our Returns Portal. Please follow the on-screen instructions to complete your return.
Refunds
Sale items are not eligible for a refund to the original payment method. Eligible returns can be exchanged or issued as a credit note/store credit. This does not affect your statutory consumer rights, including where an item is faulty.
Exchanges and Store Credit
Eligible sale items may be exchanged for another size or an alternative product, subject to stock availability.
If your requested exchange item is unavailable, our Customer Service Team will contact you to discuss the available options. If we don't receive a response from you within a reasonable timeframe, a credit note/store credit will be issued for the value of the returned item.
Processing Your Return
Your return will only be processed once it has been physically received and inspected by our Returns Team.
Once your return has been physically received, inspected and approved by our Returns Team, please allow up to 10 working days for your exchange or credit note/store credit to be processed.
Exclusions
Products specifically marked as Final Sale or Non-Returnable cannot be returned unless they are faulty or your statutory consumer rights apply.
Need Further Assistance?
If you have any questions about returning a sale item, please contact our Customer Service Team at tickets@druids.com, quoting your order number.