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My policy status is “pending”, how do I change that status?

Katie at Duuo avatar
Written by Katie at Duuo
Updated over a week ago

If you have completed your purchase and see "pending" or can not yet see your policy documents, this indicates the policy start date is still in the future.

Example: You complete your policy purchase on January 10th but the effective start date is not until January 15th. Once the policy is in force, the status will update and the documents will be available from your online dashboard.

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