Important: This article is a last-resort fix. Most license key and desktop app issues are solved by re-entering your license key (see "Verify Your License Key is Active") or by reinstalling Bola (see How to Uninstall and Re-install the Bola App). Try those first.
Note: This article is for the Bola Voice desktop app on Windows (Open Dental, Dentrix, and Eagle Soft). If you use Bola through Chrome with a different EHR, see Clearing Cache in Chrome instead.
When to use this article
Use these steps only if all of the following are true:
You confirmed your license key is correct and active.
You uninstalled and reinstalled the Bola desktop app (see How to Uninstall and Re-install the Bola App).
The app still does not work as expected.
If any of the above is not true, start there first. Cache cleanup will not fix a key that is inactive on our side or an installation problem.
What this will do
Clearing the cache deletes the Bola Voice desktop app's local cache folder on your Windows workstation. The app may take a few extra seconds on the next launch while it rebuilds the cache.
Before you delete anything, the steps below remove only the Cache subfolder inside the Bola Voice Assistant folder. Do not delete the parent folder or any other files inside it.
Steps
Close the Bola desktop app. Make sure Bola is fully closed before continuing. If it is pinned to your taskbar or running in the system tray, right-click and select Close or Quit.
Open the Run dialog. Press the Windows key and the letter R at the same time. A small Run window opens.
No Run dialog? Open File Explorer instead, click the address bar at the top, and skip to the next step to paste the path there.
Paste the path to the Bola cache folder. Paste the following exactly:
%USERPROFILE%\AppData\Roaming\Bola Voice AssistantPress Enter. File Explorer will open a folder named Bola Voice Assistant. (This folder name reflects an earlier internal name for the app. You are in the right place.)
Delete the Cache folder. Inside the Bola Voice Assistant folder, find the folder named Cache and delete it. Do not delete any other folders or files.
Reopen the Bola Voice desktop app. Launch Bola Voice from your Start menu, desktop shortcut, or wherever you normally open it.
What to expect on first launch
The app may take a few extra seconds to start while the cache is rebuilt.
If the app prompts for your license key, paste the key from your enrollment email, check the Terms of Use box, and click Register.
Still not working?
If Bola still does not work after clearing the cache, please contact Bola support and include:
Your practice name.
Your practice phone number and address.
Your license key.
A short description of what you see in the app, plus a screenshot of any error message if you can take one.
A note that you have already verified your license key, reinstalled the app, and cleared the cache.
That last detail saves us a round-trip and gets you to a fix faster.
You can reach support by replying to your most recent Bola email or by opening a chat from the Bola help center.