If Bola is having performance issues sometimes a hard reset by uninstalling and re-installing the app will help.
**Before doing this, please first try restarting your computer. If that does not solve the problem then take the steps below.
Step 1:Uninstalling the Bola App
Remove your license key:
In your Bola App, Click on the Options Button
At the bottom of the Options Menu click App Info
Copy and Paste your License Key somewhere safe, you will need it later
Click the red Delete License Key Button at the bottom
Navigate to your computer's Settings Menu
Search for "Bola" in your Window's Search Bar
Click on Uninstall in the menu on the right
In the new window that opens, find Bola
Click on the Three Dots to the right of Bola
Select Uninstall
A pop-up will confirm you want to uninstall, click Uninstall again
Step 2: Reinstall the Bola App
Click the green Click to Download button
Click the Download Arrow on the upper right hand corner of your browser window>Click Bola Voice Assistant
When the Bola App opens, paste your license key back into the License Key Box>Check the Terms of Use Box > Click Register:
If this doesn't solve your issues try these supporting articles or contact your Onboarding Specialist or Customer Success Manager for further support: