App subscription charges are processed by Shopify, so refunds work a little differently than a typical online purchase. Here's what to expect and how to get help if you were charged incorrectly.
How pro-rated credits work
If you cancel or downgrade mid-billing-cycle, Shopify automatically calculates the unused portion of your plan and issues a pro-rated credit. You're only charged for the days you actually used the plan.
The credit is applied to your next Shopify invoice — it offsets future charges on your account rather than being returned to your payment method. This is standard behaviour for all Shopify app subscriptions.
Requesting a refund
If you believe you were charged incorrectly, contact our support team:
Email us at hey@getservicify.com
Include your Shopify store URL and a description of the charge
We'll investigate and, if applicable, issue an app credit through Shopify
💡 Tip: When you contact us, having your store URL and the approximate date of the charge ready will help us find the issue faster. You can find the charge details under Pricing > Payment History in the app.
App credits vs. cash refunds
When a refund is approved, it's issued as an app credit — a balance that offsets future charges on your Shopify account. Shopify's policy does not allow cash refunds for app subscription charges.
App credits appear under Settings > Billing > Credits in your Shopify Admin once applied.
What we can help with
Charges during a period when the app wasn't working as expected
Accidental charges (for example, you upgraded twice by mistake)
Promo code credits that didn't apply correctly
What we can't refund
Charges for periods when the app was working normally
Shopify's own processing fees
Charges from more than 60 days ago
💡 Tip: If a customer is asking for a refund on a booking they made through your store, that's handled separately. See Automatic Refunds for information on refunding appointment payments — that's a different process from plan billing.