Our app offers chat support for users in order to solve any problems / questions as soon as possible.
However, there are time limitations to when we are available for chat support. Please refer to the following information.
【Available times for chat support】 *The time below is for Japanese Standard Timezones.
Monday 10:00 a.m. - 6:00 p.m.
Tuesday 10:00 a.m. - 6:00 p.m.
Wednesday 10:00 a.m. - 6:00 p.m.
Thursday 10:00 a.m. - 6:00 p.m.
Friday 10:00 a.m. - 4:00 p.m.
If your inquiries are near the end of the available times, we may not be able to answer your question on the same day.
How to connect to chat support
Users are able to connect to our chat support through our chatbot which is located within this help page at the bottom left corner, or our easyRates app.
You can click "Connect to Staff" to start a chat.
Our AI has been updated as well, and the AI bot can answer most of your questions.
You can ask our AI questions by clicking on "Ask about specifications or settings".
After the above is done within the available time, we will send a message to you.
Responses may take from 10 minutes up to 1 hour but we are trying our best to respond as soon as possible to ensure users don't have to wait.