Sometimes if you’re having some problems using EasyRetro, our Tech Team is going to request some information from your browser console. So they can investigate what could be happening. For this particular case, you’ll have to know how to open the browser console.
Here are the steps you'll have to follow in order to open the browser console:
Step 1. Go to the page where you’re having errors
Step 2. Open the browser console
- If you're using Windows you can open the browser console on:
Google Chrome / Firefox / Microsoft Edge
To open the browser console on Chrome, Firefox, or Microsoft Edge you can press CRTL + SHIFT + J
Microsoft Internet Explorer
To open the browser console on Microsoft Internet Explorer you can press F12
- If you're using macOS you can open the browser console on:
Google Chrome / Firefox / Microsoft Edge
To open the browser console on Chrome, Firefox, or Microsoft Edge you can press Option + ⌘ + J
Safari
To open the browser console on Safari, you first need to enable the Developer Menu.
To do that, go into Safari's preferences (Safari Menu > Preferences) and select the “Advanced Tab”
Now on the Advanced Tab, you’ll have to enable the option “Show Develop menu in menu bar”
Once that menu is enabled, you will find the developer console by clicking on Develop > Show Javascript Console. You can also open the browser console by using the shortcut Option + ⌘ + C
Note: After doing this procedure in any of these browsers the console will either open up within your existing window or in a new window, also you may have to select the "Console tab".
Final Step. Now you can take a print from your page and send it to us