You have 3 options to transfer your subscription to another account. We're going to guide you through each one of them.
Note 1: You'll only be able to make this transfer process if you have an active subscription. Make sure that your account has an active subscription. Otherwise, the transfer won't work.
Note 2: After transferring your subscription, your payment details will remain the same. If you transfer your subscription to another person, the new user will have to update the payment details with their information. Otherwise, you'll continue to be charged. Click here to learn how to update your payment details.
Option 1
If the person that you want to transfer your subscription has already created an account on EasyRetro, you can use this first option.
Access "Your account" page.
After that, click on the “Transfer Subscription” button.
After clicking on "Transfer Subscription" you’re going to see a message saying:
“Are you sure you want to transfer your subscription?
If you agree, confirm the transfer by selecting the option “I am sure I want to transfer my subscription. This cannot be reverted.
Now add the email of the user that is going to receive the subscription. To conclude, click on the “Transfer” button.
Note: When you transfer your subscription, you're also going to transfer all the teams you own. And the team boards from your Teams as well. Public boards can't be transferred.
After transferring your subscription you're not going to lose your account.
Option 2
If the person that you want to transfer your subscription doesn't have an account on EasyRetro, you can use this second option.
Access "Your account" page.
After that, click on the “Change email” button.
Now you’ll need to inform your new email and your current password.
Select the option “I am sure I want to change the email on my account”. To conclude, click on the “Confirm” button.
After this procedure, you’re going to receive an email to confirm the change.
Option 3
If you don’t have access to the account you want to transfer, or if you can’t see the "transfer subscription" button, you can contact our Support Team.
In some cases, they can make the transfer for you. In order to do that, you'll need to send us an email to (support@easyretro.io) informing us:
The email of the account that has the subscription.
The email of the account that is going to receive the subscription.
The receipt from the last payment. In case you don't have access to the receipt, you'll have to confirm the last 4 digits of your company's card and the card brand.
This procedure usually takes one week to be completed, and we’ll let you know by email once it's done.