We're happy to help with anything — setup, a pop-up that doesn't show, a discount that doesn't apply, the design on mobile, subscribers that don't reach your email service, a charge you don't recognise, or a feature you can't find. Message us in the chat and a real person from the team will reply.
It helps to include:
your store domain (
*.myshopify.com),the pop-up's name and the page where you expected to see it,
what you expected and what actually happened,
a screenshot of the screen.