Prior to being charged every month for your subscription, you'll receive an email advising that your default payment method will soon be charged.
We've documented some common billing scenarios and solutions for you below.
Scenario | Next Steps |
My trial is over and my PX360 account won't let me do anything. | Add a credit card in Subscription Settings and activate a plan for your account to unlock.
Note: Only the Account Administrator (account creator) can do this. |
PX360 is charging the wrong card. | Ensure the card you want to be charged is marked as Default in Subscription Settings. Only the card marked as default will be charged. |
My card expired and my PX360 account won't let me do anything. | Use the Trash Icon in Subscription Settings to delete the expired card and add a new credit card. |
I need to change the credit card on the account. | Use the Trash Icon in Subscription Settings to delete the old card and add a new credit card. |
My card was double charged | You should never be charged twice. Please get in touch with our team at support@px360.com.au and we will help investigate.
Note: Refunds can take 5-10 business days to process depending on your card issuer. |
Still have questions? Email our team at support@px360.com.au and we would be happy to help.