There may be instances you accidentally double book a product, or realise after placing an order you already have stock on hand and so you need to adjust the order you have placed.
To change (e.g. remove a product or adjust the quantity of a product) or cancel an order/PO, please contact the supplier directly. Changes to quantities that are made within the "Deliveries" tab on Edify do not reflect for the supplier.
What to do if the supplier accepts the change
Select "Orders" and "Deliveries"
Find the order you want to change
Update the quantities to the newly agreed quantities
Click "Save Adjustments"
Once the order is received confirm the delivery as usual
What to do if the supplier accepts the cancellation
Select "Orders" and "Deliveries"
Find the order you want to cancel or change
Update all quantities to 0
Click "Confirm Delivery"
This will then ensure the system understands that no stock was ever received, and your reports will remain accurate.
The supplier should change the invoice they send to reflect the change or cancellation, or will supply a new invoice if one has already been sent.
Please Note: It is up to the supplier's discretion/policies whether they would be able to change/cancel an order that's been placed.