Summary
Suppliers are the third party businesses your sites order their stock from. Suppliers need to be setup in Edify to enable ordering within the Edify system.
Add a new supplier
Navigate to Suppliers from the left menu
Click Add New Supplier in the top right corner
Complete the supplier details and click Save
💡 Tip: When adding a supplier, Edify doesn't automatically notify them. Let your supplier know to expect orders from Edify.
Supplier details
Supplier Name — The name of the supplier
Supplier Contact Name and Number — Your main contact at the supplier
Order Email — The email address where orders will be sent. If your supplier accepts orders via WhatsApp, website, or portal, contact support for setup assistance.
Accounts Email — The email address for credit notes (this must be completed for Credit Notes to be sent)
Assign to Sites — Select all sites, or search for specific sites this supplier delivers to
Company Account Number — Your account ID with this supplier, sent with all orders
Add Sites — If each site has a unique account number, enter them here
Minimum Order Value — The minimum order value required for the supplier to accept orders
💡 If you see "not a valid email" when entering a supplier's email address, clear and retype the address completely, checking for hidden characters or spaces before or after the address—common when copying and pasting.
Set Delivery Days and Cut-Off Times
Delivery days and cut-off times ensure orders are placed on time for your desired delivery date. These settings apply at the supplier level across all sites.
Navigate to Suppliers
Find the supplier and click Edit
Select the Cut-Off Times tab
Default delivery days and cut-off times
Default settings apply to all sites ordering from this supplier.
Tick the days this supplier delivers
Next to each delivery day, set the cut-off day and cut-off time orders must be placed by
Click Save Changes
Exception delivery days and cut-off times
If a supplier has different delivery schedules for specific sites, set up exceptions.
Scroll to the Exceptions area below default delivery days
Click Add Exception
Select the site these delivery days apply to
Set the delivery days and cut-off times
Click Create
Click Save Changes
You can only set up exception delivery days for one site at a time. Sites without exceptions use default times.
The delivery days you set here will be shown to users when placing orders or setting up recurring orders.
Remove a Supplier
If you no longer order from a supplier, change their status to Unavailable rather than deleting them. This preserves historical data.
Navigate to Suppliers
Find the supplier
Click the three dots
Select Unavailable
The supplier will no longer appear in the ordering flow.
⚠️ Important: Update all recipes using products from this supplier to reflect the new supplier's products. This ensures your COGS and costings remain accurate.