There may be instances you receive an order from a supplier and there are some products missing but per the invoice they send you have still been charged.
In these situations you can raise a credit request with the supplier directly via Edify.
On the left hand menu select "Orders" then "Deliveries"
Select the delivery you would like to request credit for by clicking the arrow →
Find the products you would like to request credit for and select the tick box next to the product code
The request credit button will appear
Click "Request Credit"
Enter the Qty you would like to request credit for (i.e. if you ordered four but only 1 arrived you would request credit for three)
Add any notes
Click "Request Credit"
An email will be sent to your supplier requesting credit for all products selected, they will contact you directly to resolve
Credit queries moved into Credit Notes Tab
Credit Request FAQs
How do I get an invoice for a credit request?
In instances where the supplier will send you the missing item and so an invoice is required the supplier should provide this directly. This can be uploaded to the PO for your records.