Viewing the orders your CPU has received from either your internal site or wholesale customers is simple, just follow these steps:
Ensure you have selected your CPU from the top left drop down
Navigate to "CPU"
Select "CPU Orders"
You will then view a list of all CPU Orders
Click → to view a specific orders details
CPU Orders FAQs
Can I change a CPU order?
Yes, as the CPU you are able to change the quantities of products ordered, remove products and add new products to an order. Be sure to click "Confirm Order" to save any changes you have made.
Can a customer change their CPU order?
Customers can change their CPU orders within Edify up to the cut-off times that have been set. Once the cut-off time has passed no changes can be made by a customer.
Can a customer leave a note on their CPU order?
Yes, customers can leave notes on CPU orders. If a customer has left a note an orange "N" will appear by their order. You can view the note by clicking into the order.
How do I download the invoice for a CPU order?
You can find step by step instructions on how to download a CPU order invoice here.
What is the difference between Order Date and Delivery Date?
Within the CPU orders table you'll notice both an Order Date and Delivery Date. Order Date is the date the customer placed the order. Delivery Date is the date they have requested delivery of the order.
What do the different Status' mean?
Order status' are not automatic and are set by users, you can find a full explanation of each status here.
Can I cancel a CPU order?
Yes, you can cancel a CPU order. To do this click the three dots to the right of the order and select 'Delete Order'. The order will be removed from the CPU Orders table.