1) Your responsibilities as a carer
As a carer, you must:
Take reasonable care of your own health and safety, and the safety of the client and others
Follow edyn.care’s policies and procedures (available in your portal)
Follow the client’s care plan and risk assessment
Use safe working practices at all times
Use PPE correctly and maintain infection control standards
Apply dynamic risk assessment in the client’s home (see below)
Report hazards, incidents, accidents and near misses promptly
Never use unsafe equipment or undertake unsafe practices
Attend required training and refresher training
Cooperate with spot checks and supervision
If you are unsure whether something should be reported — report it.
2) Dynamic risk assessment (in the client’s home)
Client homes can change day-to-day. You must always assess risks as you work.
Examples of things to check:
Slips/trips hazards (loose rugs, clutter, spills)
Unsafe stairs / poor lighting
Fire hazards (unsafe heaters, blocked exits)
Unsafe equipment (broken hoist, unstable chair)
Client health changes affecting risk (dizziness, confusion, increased falls risk)
Infection risks (symptoms, poor hygiene conditions)
If something is unsafe:
Make it safe if possible (without putting yourself at risk)
Stop the activity if it cannot be done safely
Report to the office/RCM immediately
3) Manual handling and mobility support
You must:
Use correct manual handling techniques taught in training
Follow the client’s moving & handling plan
Use equipment correctly (if provided)
Never attempt unsafe lifts or transfers
🚩 Stop and report if:
the client’s mobility has changed
equipment is missing or faulty
you feel the transfer is unsafe
the client refuses and it creates risk
4) Infection Prevention and Control (IPC)
You must follow IPC guidance at all times.
This includes:
Hand hygiene (before/after care tasks)
Wearing PPE when required
Safe disposal of clinical waste
Cleaning guidance in care plan
Reporting symptoms of illness (yours or the client’s)
If there is suspected infection/outbreak risk:
follow the IPC guidance in your portal
contact the office promptly for escalation support
5) Equipment safety
Only use equipment that is safe and fit for purpose.
You must:
check equipment before use
report faults immediately
not use broken/damaged equipment
Examples:
hoists
slide sheets
mobility aids
beds/chairs used for transfers
6) Fire safety (client home)
You must report any fire risks you identify, such as:
blocked exits
unsafe heaters or open flames
overloaded plug sockets / unsafe extension leads
no working smoke alarms (if known)
If there is immediate danger:
keep yourself and the client safe
call emergency services if required
notify edyn.care as soon as possible
7) What you must report
You must report all of the following:
Accidents / injuries
injury to the client
injury to you
injury to any visitor/contractor (if related to the care environment)
Near misses
A near miss is something that could have caused harm but didn’t.
Examples:
almost slipping on a wet floor
client nearly falling during transfer
unsafe equipment noticed before use
Dangerous occurrences / serious hazards
Examples:
serious equipment failure
major fire risk
unsafe structural hazards
Illness concerns (work-related)
Examples:
symptoms linked to work exposure
skin reactions to substances
breathing issues linked to cleaning products
Violence, aggression or threats
verbal abuse
threatening behaviour
physical aggression
Equipment failures impacting safety
Anything that makes care unsafe.
8) How to report an event
If an incident happens:
Make safe
prioritise safety of you and the client
seek medical help if needed
call 999 if emergency
Report immediately
contact the office / line manager / RCM via the event reporting route
Complete event documentation
as soon as possible (ideally within 24 hours)
9) RIDDOR (important note)
Some serious work-related incidents must legally be reported to the Health and Safety Executive (HSE) under RIDDOR.
You do not need to decide if something is RIDDOR reportable — edyn.care will handle this.
Your responsibility is simply:
✅ report all incidents and near misses promptly.
10) Key policies you must follow (in your portal)
You should read and follow:
Moving & Handling Policy
Infection Control Policy
COSHH Policy (hazardous substances)
Medication Policy
Reporting Incidents / Accidents Policy
Lone Working Guide
Safeguarding Policy