There are a few reasons why we may be unable to process your documents. Here are a few tips to help complete this step.
Ensure that your document is valid. We are unable to accept expired documents.
Ensure your identification document is in a well-lit area without much glare.
Take a picture of the document, and try to avoid cutting off any corners or sides.
Can I send a copy of my document by email instead?
For your security, do not send us or anyone else a copy of your documents via email, we will not accept it. All uploads must be completed via our link which you might find in your email.
If you having an issue with finding the link, please send us an email, and we can resend it again.
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