Helpdesk AI gives you everything you need to automate your frontline support. It lets you train a bot on past replies, canned replies, help center, or company docs – then answers any questions it receives from your customers, or your support team based on that information. You have complete control over exactly what it uses for knowledge, how to customize it, and who has access to it.

Get a personalized AI Assistant to draft replies. Train it on all your documentation and past replies and have ready-made responses for your tickets.

Your AI Agents can fully handle Tier 1 tickets and escalate to humans as needed. Customize their tone, actions, and more. Train them on knowledge Sources like your help documentation (like Google Docs or Confluence) and website.

Automatic insights on deflection rate, ROI, gaps in knowledge and more. Build your knowledge base using AI insights, and watch how much money and time you save with your new AI hires.