eesel Help Center

Helpdesk AI

Guides and answers for all things Helpdesk AI

Examples of Prompt and Actions

Getting Started

What is Helpdesk AI?

Which helpdesks does eesel AI work with?

Train Helpdesk AI

Can I train the AI on past support emails?

Can I train the AI on my help center?

Can I train the AI with past helpdesk tickets and conversations?

Can I train the AI with macros or canned responses?

Can I train the AI with Google Docs, Confluence, or tables?

Training on past tickets process

Integrate into your helpdesk

How do I set up the AI Assist extension?

How do I set up the AI agent?

Integrating eesel AI with Zendesk Messenger

Configuring a Freshdesk AI Agent with eesel AI

Connect Zendesk with Eesel AI

Setting up a "bot user" for Zendesk

Correct the bot replies

Clarifying questions

Actions the bot can take (triaging, editing fields, tags)

How do I make multiple AI bots?

What happens when a question can’t be resolved by Helpdesk AI?

How do I embed an AI chat in my help center?