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Can I train the AI on my help center?

Steps for training on your help center.

Amogh Sarda avatar
Written by Amogh Sarda
Updated over a week ago

Yes. We can help you set up training the AI using your help center.

Public help center

If your help center is public, all you need to do is:

  1. Head to your eesel dashboard

  2. Select integrations

  3. Pick the helpdesk your help center resides on

  4. Click start setup

  5. Paste your help center URL and click start crawling.

if your help center is a custom URL or is on a platform that our dashboard doesn't have by default you can use the website crawler to crawl the public pages instead.

Restricted help center

If you have a restricted help center, then you can use our browser extension to add specific pages. Simply add it to your browser, open the pages you want to train the bot with, and select add sources > add current tab.

We can set up an automatic crawl of your restricted help center once on a paid plan.

If you need assistance or more information, please contact us through your dashboard or by emailing us at hi@eesel.app.

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