For each bot, there is a Customization section on the sidebar of your dashboard.
Once there, you will see a text box for your to craft a prompt for your bot. This prompt will be used for this specific bot across all Destinations you’ve assigned it to.
You can use this customization box to provide instructions on things like:
Tone
Describe what kind of bot it is. “You are a bubbly and kind bot working for Acme.”
Instructions
Provide simple instructions about what to do in certain scenarios. “If you can’t help, inform them you’re unable to answer and suggest they contact support@acme.com”
Parameters and rules
Don’t answer in any other language unless specifically requested to.
Always use a relevant emoji at the start and end of your message.
There are more options for customization for specific destinations, which you can find more information about here: