Reporting is an essential aspect to iterating and improving upon your AI and your support. eesel is able to provide a range of reports to help you evaluate your AIs performance.
This includes:
Past replies: review and export past replies from inside your dashboard for each bot.
Gaps in training: identify the percentage of replies where the AI did not have all the necessary information.
Deflection rate: observe the percentage of replies that did not need any human escalation.
Amount saved: calculate how much money and time has been saved through the use of eesel AI. (Use the three dots in the corner to adjust the calculations).
For more detailed information, please reach out to it@eesel.app.