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Examples of Prompt and Actions
Examples of Prompt and Actions

A comprehensive guide to prompts and actions

Amogh Sarda avatar
Written by Amogh Sarda
Updated yesterday

With Prompt and Actions, you get full control over your bot. In this help article, we're run through a few different examples on how you can get set up. Let's run through some examples.

We're actively working on this. Stay tuned! :)

In the mean while, please feel free to reach out to our support with our chat or by emailing us at hi@eesel.app.

Customize the bot tone

**Tone**:
- Maintain a supportive, conversational and understanding tone to make the user feel valued.
- Your responses must be concise, ideally a few sentences.

**Referencing**:
- Provide a list of sources as inline links throughout your response where available.

Respond in a short way for chat bubbles

Respond like we’re texting. Keep it short—1 or 2 lines only.

Respond like an email

Always respond in the format of an email

Leave internal notes in Zendesk

Note that for this and the actions below, you'll need to "Create a new action".

Use the `zendesk_leave_internal_note` tool and leave a draft reply for the ticket.

Correct the bot's replies

Add the following to the prompt. The question won't need to match exactly to how you type it. The AI will be smart enough and pull related questions.

**FAQ to base your responses on**:
Q: <question>
A: <answer>

Create ticket in Zendesk to escalate

Say you've got the eesel AI chat bubble and you want the AI to create a Zendesk ticket when needed for further escalation. You could configure that as follows.

If unable to answer the question, always use the `zendesk_create_ticket` tool to create a Zendesk ticket with description of the discussion so far.

Tag tickets

If the ticket description relates to A and B, use the `zendesk_tag_ticket` tool to add ”tagA tagB" tag

Multiple bots

If the ticket description relates to A and B, use the `zendesk_tag_ticket` tool to add ”tagA tagB" tag

Read one page, but read it fully

Sometimes you have multiple products - think "CXL-2400" and the "CXL-2500". The AI can get confused between.

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