Step 1: Create the Conversations API Key
Navigate to the Conversations API:
Log in to your Zendesk admin account.
Go to Apps and integrations > Conversations API.
Create an API Key:
Click Create API key.
Enter a descriptive name that helps identify this key as an Eesel conversation key.
Example:Eesel AI Messenger API Key
Record Your Credentials:
After creation, note the APP ID and Secret Key. They should appear similar to:
App ID
App Secret
Important: Keep these credentials secure as they will be used later in the integration process.
Step 2: Share Integration Details and Set Up a Test Web Widget Channel
Share Integration Details with the Eesel AI Team:
Gather the following credentials:
APP ID and Secret Key from the Conversations API key (Step 1).
The Name of the Conversation Integration you set up (Step 2).
Share these details with the Eesel AI team. This information allows the Eesel AI system to properly interface with your Zendesk configuration.
Create a New "Web Widget" Channel for Testing:
In your Zendesk admin interface, navigate to the Channels section
Create a new Web Widget channel specifically for testing purposes.
Note: If you already have an existing Web Widget channel, you might need to create a new brand or a separate instance dedicated to testing. This helps ensure that your test traffic does not interfere with your live support channels.
Follow any additional setup instructions provided by Zendesk for configuring the Web Widget channel.
Step 3: Work with the eesel AI team to finalise the connection
Securely share the above credentials with the eesel AI team to proceed.